Privacy Policy

Effective Date: 13/01/2026

This Privacy Policy describes how NADI BAHRAIN SERVICES (“we”, “our”, or “us”) collects, uses, discloses, and protects user information when you use our mobile applications and web-based admin panel (collectively referred to as the “Service”). By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information during registration or usage:

• Full name
• Email address
• Phone number
• Profile details (photo, address, block/road mapping)
• Login credentials (securely stored)
• OTP for authentication
• User role (User, Technician, Admin)

1.2 Usage & Activity Data

• Login and logout timestamps
• Service requests and status changes
• User activity logs
• Technician task history
• Inventory and material request activities
• Admin actions and approvals

1.3 Device & Technical Information

• Device type and OS version
• App version
• IP address
• Notification tokens (for OTPs and alerts)
• Crash logs and performance analytics

2. How We Use Your Information

• Authenticate users and manage sessions
• Enable OTP-based and password-based login
• Provide service request creation and tracking
• Assign technicians and manage workflows
• Send notifications for OTPs, service updates, and approvals
• Manage inventory, spare parts, and material requests
• Maintain user, technician, and admin accounts
• Monitor activities for security and auditing
• Improve app performance and user experience

3. Notifications & OTPs

We send notifications for:

• Login OTP verification
• Service request updates
• Account approval or rejection
• Technician assignments
• Admin alerts

These notifications are essential for the app’s core functionality and cannot be disabled fully.

4. Data Sharing & Disclosure

• We do not sell or rent your personal data.
• Data may be shared only with:
  • Authorized admins based on assigned roles
  • Technicians assigned to service requests
  • Third-party services used for OTP delivery, push notifications, analytics, and crash reporting
• All third-party services comply with industry-standard data protection practices.

5. Data Storage & Security

• Encrypted authentication
• Secure APIs
• Role-based access control
• Restricted admin permissions
• Activity tracking and audit logs
• No digital system is completely secure; absolute security cannot be guaranteed.

6. User Accounts & Control

• Users can view/edit profile information, request account deactivation, log out, and stay logged in securely.
• Admins can enable/disable accounts, approve/reject users, and manage technician access.

7. Data Retention

• We retain user data only as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements.
• Inactive or disabled accounts may have data retained for audit and compliance purposes.

8. Children’s Privacy

• Our Service is not intended for children under 13.
• We do not knowingly collect personal data from children; if discovered, it will be deleted immediately.

9. User Activity Monitoring

• Super Admins can view all user activities for auditing/security.
• Other admins can view only their own activities.
• Activity logs are used strictly for operational and security purposes.

10. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time.
• Changes will be reflected with a revised Effective Date and posted within the app or website.

11. Contact Us

If you have any questions regarding this Privacy Policy or data handling practices, contact us at:

Email: nadibahrainservice@gmail.com
Company Name: NADI BAHRAIN SERVICES
Address: Building 728, Road 85, Block 911, Riffa - Bahrain (BH)